Email-first operations
Everything starts as an email. Let it finish there too.
A message lands with nothing on it. Shipeace reads it, files it into a category your team named, and from there: the right customer, a voyage, a card, a tracked container, a reply you approve. Nobody changes address, nothing gets migrated.
Export deskexport@shipper.example
No category yet
Email AI is reading this
Filed as
Customs
Re: Booking amendment — MSCU1234567
The vessel schedule has been revised. New ETA Rotterdam is 22 Aug, one day later than the booking confirmation.
The shipper has also amended the HS code to 8544.42. Revised SI attached — please reissue the draft B/L.
AI SUMMARY
- ETA moved to 22 Aug, one day later than the booking.
- HS code amended to 8544.42 after booking — needs a person to confirm.
- Revised SI attached; the draft B/L has to be reissued.
Save to Voyage
Reply stays yours to write
Keep your mailbox
Gmail, Outlook or a shared operations address. Nothing is migrated and no folder is moved.
Nobody changes address
Customers, carriers and agents keep writing exactly where they always have.
Start with one category
Turn it on for customs, or rates, or claims. Add the rest when the team is ready.
Sound familiar?
Questions from customers, answers from your desk, invoices, packing lists, PDFs. In this industry it all still arrives one way.
Email & CRM
Documents & tracking
Warehouse
Nothing gets deleted. It just lands somewhere.
What it does before you sit down
Sorts by your words
You name them — customs, rates, claims. It files against your words, not ours.
Writes the week up
What moved, what is open, what is waiting on you. One page, not a Monday meeting.
Turns mail into work
Open a task on the right voyage. The thread, the file and the deadline go with it.
Last week, in one page
Weekly briefing · 18–24 Aug
1Customs queries up on last week. All from one shipper amending HS codes after booking.
2Two B/L releases waiting on you. Both have the invoice attached already.
3Nothing is blocked on a carrier. Three arrival notices came in on time.
Open item · short shipment, 2 cartons6 days
Search understands 全角 and katakana, so ｶﾀｶﾅ, カタカナ and かたかな all find the same thread.
One customer, everything moving for them
Hanjin Trading · customer record
MSC MAYA 24001W · Singapore → Rotterdamin transit
ONE OLYMPUS 118E · Singapore → Los Angelesbooked
Release original B/L to consigneewaiting on invoice
MTMarco T. closed Book Rotterdam drayageyesterday
Shipper, consignee, notify party and agent are kept once and reused on every document that needs them.
It reads and sorts. You reply.
Nothing goes to a customer unless a person wrote it, and anything the reader is unsure of is flagged rather than quietly corrected. The mailbox stays where it is: Gmail, Outlook or a shared operations address.
Then it keeps going
The same thread becomes a bill of lading, a container to watch, a pallet in a rack. The mail was only where it arrived.
“We stopped copying booking details out of email. That is the whole change.”
TN
Takeshi N.Operations manager, Tokyo
Where does our mail go
It stays in your region, and never trains a model.
What if it reads something wrong
It flags instead of guessing, and every change it made is visible.
How long to run
Connected in a day. Useful in a week.
Who supports us
People in APAC hours, in Japanese or English.
Send us one week of your operations mailbox
We will run it in a sandbox and show you what would have been filed.
APAC hours · nothing leaves the sandbox